Frequently Asked Questions
Am I guaranteed entry to the store?
Entry to the store is only guaranteed when you arrive at the time stated on your ticket. Although we will do our best to accommodate as many guests as we can throughout the day, entry cannot be guaranteed for General Admission customers.
Is the event a Sample Sale?
SeekersStore is our irl shopping experience, not a Sample Sale. Expect the Seekers you know and love, including our most recent and popular lines as well as some exclusives.
Will Brother and Kin items be available?
As always, SeekersStore is in collaboration with Brother and Kin so that you can shop bestselling menswear irl, too.
Can I change my timeslot?
Unfortunately, all tickets are non-refundable and cannot be amended after purchase. However, you do have the option to transfer your ticket to somebody else via the order confirmation page.
If you're planning to visit at a different time to the one displayed on your ticket, please join the General Admission queue.
Will there be enough stock left for my time slot?
Of course! We'll be restocking styles consistently throughout the day to ensure you have the best experience within your time slot.
Can I use student discount/giftcards in store?
Unfortunately, we are only able to offer the redemption of your ticket cost at checkout. We apologise for any inconvenience caused.