Terms & Conditions
Company Information
United Kingdom
Company Name: Sisters & Seekers Limited
Companies House Registration number: 10939478
Address: Unit 2/4 Vista Business Park, Ffordd Stephen Wade, Hawarden, Chester. CH5 3FN
United States
Company Name: Sisters and Seekers LLC
Registration number: 2023-001341687
Address: 30 N Gould St Ste N, Sheridan, WY 82801
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna's user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
Complaints
We always welcome your feedback and will take on board any suggestions for improvements. Our complaints handing procedure aims to rectify disputes directly. Please get in touch with us here if you have any queries or feedback.
Intellectual property rights
Sisters and Seekers own all intellectual property rights to all material and content published on the website. This material is protected by copyright laws.
Mobile Terms of Service
Last updated: Sept. 23, 2022
The Sisters and Seekers mobile message service (the "Service") is operated by Sisters and Seekers (“Sisters and Seekers”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Sisters and Seekers’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sisters and Seekers through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, restocks, launches, vip access, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sisters and Seekers. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to SISTERSKR or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sisters and Seekers mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to SISTERSKR or email support@sistersandseekers.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Return FAQ
What items can I return?
Items that are not eligible under our returns policy are;
- Earrings, for health and hygiene reasons
- Lingerie, for health and hygiene reasons
- Facemasks, for health and hygiene reasons
- Items with the tags and/or security ribbons removed
- Items with any imperfections caused by the customer, including items with make up, tan, or other marks from wear and/or try-on
- Swimwear with the hygiene strip and/or tags removed
As per Consumer Contract Regulations 2013, tights, socks, hold ups, stockings, or bodystockings can be returned only if they are unopened or faulty.
When will i receive my refund/exchange
Once we have received and processed your return, you will receive a confirmation email from us. Please allow 30 days from the date of your return for your refund/exchange to be processed and received.
If your return does not comply with our policy and is not accepted, we will be in touch via email to confirm that your item is being sent back to you.
Do you offer exchanges?
We currently offer exchanges in the UK. You can also choose to exchange your item(s) on our returns portal. Simply state the item you’d like to receive in exchange for yours.
Once we’ve received your parcel back at our warehouse, we will be in touch via email to confirm this and your exchange will be dispatched to you. Please note, exchanges are subject to availability.
If you are outside of the UK, we are unable to offer exchanges. If you’d like a different size or new style, please return the items to us for a refund and place a new order for the new items.
Why is there no returns form in my parcel?
We’ve made our UK returns easier for you and better for the environment by going paperless! You can now easily create a return on our returns portal here.
Received a faulty item?
We’re sorry that you’ve received a faulty item! Please contact our Customer Care Team at support@sistersandseekers.com ahead of creating a return. Our team will endeavour to resolve this for you as efficiently & hassle-free as possible.
Do I need to include anything in my parcel?
For UK customers, you'll just need to include the items you're returning!
For international customers, please also include your returns form.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
What if my item is a pre-order, will I get an extended returns window?
You have the same time frame to log your return if your order contains pre-order items. Your return period starts from the shipment date of your order, and you have 21 days from this date to log your return via our online returns portal and a further 7 days for your return to be received back at our warehouse.
Can I return items from multiple orders in the same parcel?
No, please create a separate return for each order.
More questions?
Contact our Customer Care Team here, or get in touch via the live chat during working hours.